SHESHA AYURVEDA (“we” and “us”) is the operator of (https://www.sheshaayurveda.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. SHIPPING COSTS
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. ORDER CANCELLATIONS
If the entire order OR the item(s) you want to cancel have not been shipped yet, Write to us at email@example.com to cancel your order before it leaves our warehouse. In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request. Please note, No cancellations are allowed if shipment label gets generated or Package is waiting to be picked up by the courier. So, any order cancellations have to be communicated within 24 hours of order placement via email. NO instagram messages/DMs/Facenook messages will be considered fro order cancellations.
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the confirmation regarding the payment from our payment gateway/bank. It may take 5-10 additional business days for the amount to reflect in your account. This totally depends on your bank. We would provide you with Refund ID/Transaction ID if applicable and you’d take it up with your issuing bank incase of any delays.
4. REFUNDS FOR DAMAGED ITEMS / REPLACEMENT REQUESTS
We only deal with Beauty category and our category of product is non-returnable due to hygiene and personal care nature of the product.
Make yourself available when a delivery is attempted at your address. We at SHESHA AYURVEDA take no responsibility for goods signed by an alternate person. If your package has been misplaced after a delivery is made, we CANNOT issue any REFUNDS.
If you believe you have received a damaged product or a manufacturing defect or damage that would hinder the use of the product, Write to us within 24 hours of package acceptance to firstname.lastname@example.org. In the Subject write “Replacement” and make sure you mention your Order Number & mobile number in your message. And to speed up the process, attach an image of invoice that come inside your package. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We will provide a full refund or free replacement as applicable.
All Replacement requests with respect to product in-transit damage/pump or dropper damage/leakage etc to be made within 24 hours of package acceptance. Post 24 hours, no replacement requests will be accepted.
As we deal with beauty category of products, We DON’T accept any returns. There is no way to predetermine whether a particular product suit a customer or not. It’s customer’s responsibility to do necessary patch test by applying the product on back of the ear and wait for 24-48 hours to watch out on any irritation or redness. No refunds or returns will be accepted for a used product or ‘product not suiting me / caused allergy’ claims.
Every product needs to be stored hygienically in a clean and safe (no water/ moisture contact) places. It’s customer’s responsibility to store the products in good and clean environment. No replacement or return order requests are entertained after 1 week of receiving the order. Shelf life for unopened products are different from used/opened products. All toner mists and powder products/ ubtans etc to be used within 3 months after opening. All oils/ thailams to be used within 6 months after opening. Customers are requested to take a note of this and use the products within the time mentioned. We wont replace any product that’s ordered months ago and expired / damaged as a result of poor product storage or handling. No claims or returns for any orders are accepted under any circumstances after 1 week of successful order delivery.
5. DELIVERY TERMS - TRANSIT TIMES / ORDER UPDATIONS ETC
5.1 TRANSIT TIME DOMISTICALLY
We use BLUEDART/DELHIVERY/EKART/ ECOM EXPRESS/ AMAZON SHIPPING/ XPRESSBEES for delivering domestic shipments. In general, domestic shipments are in transit for 2 – 7 days. This might take longer in the event of any natural calamity or any virus outbreak or any other obstacles that led to nationwide or countrywide lock down/restrictions.
5.2 TRANSIT TIME INTERNATIONALLY
While DHL Express delivers within 7 business days. This timeline is very subjective. It depends on the customs clearance at particular country and also depends on the country specific restrictions in the event of any natural calamity or any other outbreaks or obstacles that delay the shipment. Generally, orders shipped internationally are considered in transit for 4 – 22 days.
5.3 ORDER PROCESSING AND DISPATCH TIME
Orders are usually dispatched within 3 business days of payment of order. However, During sale time – Orders take longer to get processed. It could take upto a week from order date. Once shipped, You will be notified via registered email ID.
Our warehouse operates on Monday – Friday during standard business hours IST, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
5.4 UPDATING ADDRESS/COMPLETE ADDRESS CHANGE OR PHONE NUMBER UPDATIONS
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. No address change requests will be considered once package move out of our facility.
5.5 PO BOX SHIPPING
SHESHA AYURVEDA uses DHL Express for international shipments. We ship to all locations where DHL express delivery is available.
5.6 MILITARY ADDRESS SHIPPING
6. ITEMS OUT OF STOCK
DOMESTIC ORDERS – If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
INTERNATIONAL ORDERS – If an item is out of stock, We will notify customer via the registered email address and will refund the amount for items unavailable and ship the items available.
7. DELIVERY TIME EXCEEDED - ORDER NOT RECEIVED
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
8. ORDER TRACKING NOTIFICATIONS
Upon dispatch, customers will receive a tracking AWB to their emails and phone numbers from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
9. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in-transit, or package looks distorted or seal broken (We affix a don’t accept of package is damaged/tampered sticker in every shipment that’s shipped out. So, if courier happen to deliver a damaged box or damaged suspecting package, Kindly reject the parcel from the courier , ask them to RTO (Return to origin) / return the package back to the sender and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service within 24 hours with next steps.
10. CUSTOMS DUTIES AND TAXES
10.1 Sales Tax or GST
Sales tax has already been applied to the price of the goods as displayed on the website
10.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and SHESHA AYURVEDA encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to SHESHA AYURVEDA at the customers expense, and the customer will receive a refund for the value of goods paid, deducting the cost of the return shipping. The cost of the initial shipping will not be refunded.
11. ORDER CANCELLATIONS - DOMESTIC AND INTERNATIONAL ORDERS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, It cannot be cancelled. Domestic Orders – However, You may choose to reject the package upon delivery. It will be returned to us. You will get a return tracking and when we receive the return package. Only then, a refund (deducting return shipping costs – if customer rejects a package upon delivery) will be issued to the original payment method.
International orders – No return requests accepted once package gets shipped out. If you wish to cancel a order – A mail should be sent to email@example.com within 24 hours from order placement with subject line – ‘cancellation request – order ID’ ; Cancellation requests won’t be entertained if shipment is already in DHL express transit or shipping queue.
12. LOST/ DAMAGE IN TRANSIT PACKAGES - PROCESS & CLAIMS
Parcels are insured for loss and damage up to the value as stated by the courier.
12.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
12.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
13. CUSTOMER CARE - HOW TO GET IN TOUCH
For all customer service order or courier tracking related enquiries, please email us at firstname.lastname@example.org or call to 7907095562 Mon-Fri 10 am-5 pm IST